Refund & Returns Policy

Return Eligibility

To be eligible for a return, your Golden Goose Ball Star sneakers must meet the following conditions:

• Timeframe: Items must be returned within 30 days of the delivery date
• Condition: Sneakers must be in original, unworn condition
• Packaging: Items should be returned in original packaging with all tags attached
• Documentation: Original receipt or order confirmation required
• Hygiene: For health and safety reasons, items must be free from odors, stains, or signs of wear

Return Process

We've made returning your Golden Goose Ball Star sneakers as simple as possible:

Refund Information

Processing Times

• Inspection: 2-3 business days after we receive your return
• Refund Processing: 3-5 business days after approval
• Bank Processing: Additional 3-7 business days depending on your financial institution

Refund Methods

Refunds will be processed using the same payment method used for the original purchase:

• Credit/Debit Cards: Refunded to the original card
• PayPal: Refunded to your PayPal account
• Store Credit: Available upon request for faster processing

Exchanges

Need a different size or color? Exchanges are processed as separate transactions:

• Return your original item following the standard return process
• Place a new order for your desired size or style
• We'll prioritize processing your exchange to minimize wait time
• If the new item costs less, we'll refund the difference
• If the new item costs more, we'll send a payment request for the difference

Size Exchange Guarantee

First-time customers can exchange for a different size within 45 days at no additional cost if the original size doesn't fit properly.

Non-Returnable Items

The following items cannot be returned for health and safety reasons:

• Items worn outdoors or showing signs of wear
• Items with removed or damaged tags
• Items returned after 30 days from delivery
• Custom or personalized sneakers (when available)
• Items damaged by misuse or normal wear and tear

Damaged or Defective Items

If you receive damaged or defective Golden Goose Ball Star sneakers:

• Contact us immediately at [email protected]
• Provide photos of the damage or defect
• Keep all packaging until we provide further instructions
• We'll arrange for immediate replacement or full refund
• No return shipping required for damaged/defective items

International Returns

For international customers:

• Same 30-day return policy applies
• Return shipping costs are covered by Golden Goose Ball Star
• Customs duties and taxes for returns are customer responsibility
• Processing may take additional 3-5 business days
• Contact our support team for specific return instructions for your country

Holiday Return Policy

Special extended return period for holiday purchases:

• November 1 - December 31: Items can be returned until January 31
• Gift receipts available for easy gift returns
• Gift exchanges processed with priority during holiday season
• All other return conditions remain the same